These Terms and Conditions govern the provision of waste clearance and rubbish removal services by Waste Clearance Putney to residential and commercial customers. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means any individual, business, company, organisation, landlord, tenant, agent or other party that requests or uses our services.
Services means any waste clearance, rubbish removal, bulky waste collection, garden waste clearance, commercial waste removal, or related services provided by us.
Waste means any items, materials, rubbish, junk or debris that the Customer asks us to collect and dispose of, subject to any exclusions set out in these Terms and Conditions.
Booking means a confirmed request for Services made by the Customer and accepted by us.
Waste Clearance Putney provides waste and rubbish clearance services primarily within Putney and nearby areas. Our services include but are not limited to collection, loading, transportation and lawful disposal or recycling of non-hazardous household and commercial waste.
The exact scope of each job, including the volume and type of waste to be collected and the access requirements, will be agreed with the Customer at the time of booking or at the time of arrival where an on-site estimate is required.
We reserve the right to refuse to collect any waste that falls outside our legal or safety obligations, including but not limited to hazardous materials, controlled waste and items prohibited by relevant waste regulations.
Customers may request a booking by telephone, email or online enquiry. A booking will only be considered confirmed when we have provided a clear confirmation by telephone, email or text message setting out the agreed date, approximate arrival time, and any applicable charges or pricing basis.
The Customer is responsible for providing accurate information when making a booking, including the location, access details, type and approximate volume of waste, parking arrangements and any specific site restrictions. If the information provided is inaccurate or incomplete, we reserve the right to amend the price, adjust the Services or cancel the booking on arrival.
Where possible, we will provide an estimated arrival window. While we endeavour to arrive within this time frame, all timings are estimates and may be affected by traffic, weather, or earlier jobs taking longer than anticipated. We will use reasonable efforts to inform the Customer of significant delays.
In many cases, the final price can only be confirmed following an on-site assessment of the waste and access conditions. Upon arrival, our team will inspect the waste and confirm the price based on volume, weight, type of materials and labour required.
If the Customer does not agree to the revised price, we are under no obligation to proceed with the clearance. In such circumstances, we may charge a reasonable call-out or attendance fee to cover our costs, provided this has been communicated in advance or is in line with our published charging structure.
Charges for our Services are generally based on the volume of waste collected, the weight of certain materials, the nature of the items, and the time and labour required. Minimum charges apply. Any parking fees, congestion charges, tolls or additional access costs may be added to the final invoice, where applicable.
All prices will be quoted in pounds sterling and are exclusive of VAT unless otherwise stated. If VAT is chargeable, it will be added at the prevailing rate.
Payment is normally due on completion of the job, unless otherwise agreed in writing in advance. We accept common payment methods such as cash, debit or credit card, or bank transfer, subject to any conditions we may specify. For business Customers with credit accounts, payment terms will be set out separately in our account agreement.
If payment is not received when due, we reserve the right to charge interest on overdue amounts at the statutory rate and to recover any costs incurred in pursuing late payment.
The Customer may cancel or amend a booking by giving us reasonable notice before the agreed arrival window. We request that cancellations are made at least 24 hours in advance wherever possible.
If the Customer cancels with short notice, or if our team attends the site and is unable to carry out the work for reasons beyond our control, we reserve the right to charge a reasonable cancellation or call-out fee to cover our time and costs, provided this is fair and proportionate to the circumstances.
We may cancel or reschedule a booking if we are unable to fulfil it due to circumstances beyond our reasonable control, including severe weather, vehicle breakdown, staff illness, road closures or compliance with legal obligations. In such cases, we will seek to notify the Customer as soon as reasonably possible and offer an alternative date or a refund of any prepayment. We will not be liable for any indirect losses resulting from such cancellation or rescheduling.
The Customer must ensure that our team has safe and reasonable access to the waste to be collected at the agreed time. This includes arranging suitable parking for our vehicle, where possible, and informing us of any restrictions such as height limits, loading restrictions, gated access or security procedures.
The Customer is responsible for ensuring that the waste presented for collection is properly described and does not contain prohibited, hazardous or controlled items unless such materials have been specifically disclosed and agreed in writing in advance, subject to applicable regulations.
The Customer agrees not to include personal data or confidential documents within the waste unless this has been discussed and appropriate arrangements for secure disposal have been made. We cannot be held responsible for any confidential materials disposed of where the Customer has not taken steps to separate or identify them.
Our Services are designed for general non-hazardous waste such as household items, furniture, appliances, garden waste, office waste and light construction debris. Certain materials require special handling or may not be collected, including but not limited to asbestos, clinical waste, chemicals, solvents, oils, petrol, gas bottles, pressurised containers and certain electrical equipment containing hazardous components.
We reserve the right to refuse collection of any item that, in our reasonable opinion, poses a health and safety risk, is prohibited by law, is incorrectly described by the Customer, or would cause our vehicle to exceed weight limits.
Where feasible, we may advise the Customer on alternative disposal routes for such materials, but we are not obliged to arrange or manage hazardous waste disposal unless specifically contracted to do so under separate terms.
We operate in accordance with relevant UK waste management legislation and regulations, including requirements relating to waste carrier registration, duty of care and the proper treatment and disposal of waste. Waste collected will be transported to licensed transfer stations, recycling facilities or disposal sites as appropriate.
By engaging our Services, the Customer acknowledges their duty of care regarding the waste they produce and confirms that they are transferring that waste to a responsible carrier. We may provide a waste transfer note for applicable collections, and the Customer should retain this document where required for regulatory or record-keeping purposes.
We will use reasonable efforts to recycle or recover materials wherever practicable, in line with current best practice and the facilities available, but we cannot guarantee that any particular item will be recycled.
We will exercise reasonable care and skill in providing the Services. However, our liability to the Customer is subject to the limitations set out in this section.
We shall not be liable for any loss or damage that arises as a result of inaccurate information provided by the Customer, failure to grant proper access, or the presence of hazardous or prohibited materials mixed with general waste. The Customer is responsible for identifying any fragile items, valuable goods or components that should not be removed.
While our team will take reasonable care when moving items, we cannot be held responsible for minor cosmetic damage to floors, walls or fixtures where access is restricted, items are excessively heavy or bulky, or reasonable protective measures cannot avoid contact. The Customer should take steps to protect delicate surfaces or inform us of particular risks before work begins.
We shall not be liable for any indirect or consequential loss such as loss of profit, loss of business, loss of goodwill or loss of opportunity, arising out of or in connection with our Services or these Terms and Conditions.
Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.
If the Customer believes that our team has caused damage to property or goods, the Customer must notify us as soon as reasonably possible and in any event within 48 hours of completion of the Services. We may request supporting information such as photographs and a description of the circumstances.
We reserve the right to inspect any alleged damage and, where appropriate, to arrange repairs, make good the damage, or compensate the Customer up to a reasonable value having regard to the age, condition and market value of the affected property.
Once waste has been removed from the Customer’s premises and loaded onto our vehicle, ownership of that waste passes to us. The Customer has no further right to recover or reclaim any items that have been removed.
The Customer is responsible for ensuring that no items of sentimental, personal, financial or legal value are included in the waste to be taken away. We accept no responsibility for any such items disposed of once they have been collected in accordance with the Customer’s instructions.
We are committed to protecting the health and safety of our staff, Customers and the public. Our team may refuse to carry out work that they consider unsafe, for example where waste is stored in unstable stacks, where there is exposure to sharp objects, vermin, biohazards, or where the structural condition of a building is in doubt.
The Customer must notify us of any known risks at the property, including unsafe structures, contamination, or other hazards that may affect the safe delivery of our Services.
We may collect and process personal information about Customers for the purposes of managing bookings, delivering Services, processing payments and handling queries or complaints. We will take reasonable steps to keep such information secure and use it in accordance with applicable data protection laws.
We do not sell personal data to third parties. Information may be shared with trusted service providers, such as payment processors, only where necessary to fulfil our contractual and legal obligations.
If the Customer is dissatisfied with any aspect of our Services, they should contact us promptly with details of the issue. We will investigate the matter and seek to resolve it fairly and within a reasonable timeframe.
Where a genuine service shortfall is identified, we may offer a remedy such as re-attendance, partial refund or another appropriate solution, at our discretion and in line with applicable consumer rights.
We may update or amend these Terms and Conditions from time to time to reflect changes in our Services, our business practices or applicable laws and regulations. The latest version will apply to new bookings made after the date of publication. For ongoing or long-term arrangements, we will notify affected Customers of any material changes where reasonably practicable.
If any provision of these Terms and Conditions is held to be invalid, unlawful or unenforceable by a court or competent authority, that provision shall be removed or limited to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of waste clearance services.
By placing a booking with Waste Clearance Putney, the Customer confirms that they have read, understood and agree to these Terms and Conditions.
Avail yourself to our absolutely amazing prices on waste clearance services that just can not be beaten from our competitors in Putney.
Tipper Van - Waste Clearance and Commercial Waste Disposal Prices in Putney, SW15
| Space іn the van | Loadіng Time | Cubіc Yardѕ | Max Weight | Equivalent to: | Prіce (incl tax)* |
| Minimum Load | 10 min | 1.5 | 100-150 kg | 8 bin bags | £90 |
| 1/4 Load | 20 min | 3.5 | 200-250 kg | 20 bin bags | £160 |
| 1/2 Load | 40 min | 7 | 500-600kg | 40 bin bags | £250 |
| 3/4 Load | 50 min | 10 | 700-800 kg | 60 bin bags | £330 |
| Full Load | 60 min | 14 | 900-1100kg | 80 bin bags | £490 |
*Our rubbish removal prіces are baѕed on the VOLUME and the WEІGHT of the waste for collection.
Luton Van - Waste Clearance and Commercial Waste Disposal Prices in Putney, SW15
| Space іn the van | Loadіng Time | Cubіc Yardѕ | Max Weight | Equivalent to: | Prіce (incl tax)* |
| Minimum Load | 10 min | 1.5 | 100-150 kg | 8 bin bags | £90 |
| 1/4 Load | 40 min | 7 | 400-500 kg | 40 bin bags | £250 |
| 1/2 Load | 60 min | 12 | 900-1000kg | 80 bin bags | £370 |
| 3/4 Load | 90 min | 18 | 1400-1500 kg | 100 bin bags | £550 |
| Full Load | 120 min | 24 | 1800 - 2000kg | 120 bin bags | £670 |
*Our rubbish removal prіces are baѕed on the VOLUME and the WEІGHT of the waste for collection.
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