Waste Clearance Putney Privacy Policy

This Privacy Policy explains how Waste Clearance Putney collects, uses, stores, and protects personal data in connection with our waste clearance and related services. It applies to all Waste Clearance Putney customers and prospective customers in our Putney service area, including individuals, tenants, landlords, businesses, and property managers who contact us, request a quote, or use our services.

Who We Are

Waste Clearance Putney is a waste removal service operating in the Putney area. For the purposes of the UK General Data Protection Regulation and applicable data protection laws, Waste Clearance Putney is the data controller for the personal data described in this Privacy Policy. This means we decide how and why your personal data is processed when you deal with us as a customer or prospective customer.

Personal Data We Collect

We collect and process different types of personal data depending on how you interact with us. The types of personal data we may collect include:

Identification and contact details, such as your full name, telephone number, email address, and postal address for the clearance location and any billing address.

Service and booking details, such as requested service type, property access information, preferred dates and times, notes you provide regarding items to be collected, photographs you choose to send us, and records of any quotes issued.

Communication records, such as call notes, emails, and messages exchanged when you contact us, as well as any feedback or complaints you submit.

Payment related information, including the method of payment used and transaction details. Card payments may be processed through a payment processor; we do not store full card details on our own systems.

Technical information relating to your use of our website or digital services, which may include device information, approximate location derived from IP address, and basic analytics data used to monitor site performance and improve our services.

How We Collect Your Data

We may collect personal data directly from you when you contact us by phone, email, or through an online form, request a quote, make a booking, or update your details. We may also collect personal data when you speak with our team at your property in connection with a clearance job.

In some cases, we may receive your personal data from third parties where necessary to provide our services. This could include letting agents, landlords, property managers, or commercial partners who pass on your details to arrange a clearance on your behalf. When this happens, we ensure that those providing the data have a lawful basis to share it with us.

Purposes and Lawful Bases for Processing

We only process personal data where we have a lawful basis under data protection law. The main purposes and corresponding lawful bases are:

To provide quotes, schedule clearances, and deliver our services to you. We rely on the lawful basis of contract, as processing is necessary to enter into and perform a contract with you or to take steps at your request before entering into a contract.

To manage payments, issue invoices, and handle accounting and financial records. This is processed under contract and legal obligation, as we must keep certain records for tax and accounting purposes.

To respond to your enquiries, customer service requests, and complaints. We rely on contract and legitimate interests to ensure we provide effective customer support and resolve any issues you raise.

To send you important service related communications, such as booking confirmations, changes to appointments, and updates relating to work at your property. This is processed under contract and legitimate interests in keeping you informed about services you have requested.

To improve our services, train staff, and maintain the security and performance of our systems and operations. We rely on our legitimate interests in running and developing our business, provided your interests and rights do not override these interests.

To comply with legal obligations, such as cooperating with local authorities or regulators, dealing with disputes, and maintaining records required by law. Such processing is carried out under our legal obligation basis.

Where we rely on consent, for example for certain types of marketing communications that are not otherwise covered by legitimate interests or soft opt in rules, we will seek your clear and specific consent. You can withdraw your consent at any time.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal, accounting, or reporting requirements.

Customer and job records, including contact details, booking information, and basic transaction data, are generally kept for up to six years from the date of the last service provided or the end of our relationship with you, to enable us to handle any queries, disputes, or legal claims and to meet tax and accounting obligations.

Enquiry records where no contract is formed are usually kept for up to two years for business analysis and to respond to follow up enquiries, unless you request earlier deletion where applicable.

Marketing related data will be retained for as long as you remain subscribed or until you object or withdraw consent, whichever applies. We will then add your details to a suppression list where necessary to ensure we respect your preferences.

Technical and analytics data is kept for shorter periods in line with our internal policies, sufficient to monitor performance, ensure security, and understand service usage patterns.

Data Sharing and Processors

We do not sell your personal data. However, we may share your information with carefully selected third parties where this is necessary for the purposes described in this Privacy Policy.

We may use external service providers acting as data processors who process personal data on our behalf and under our instructions. Examples include payment processing providers, booking or customer management systems, email and communication platforms, data storage and backup services, and professional advisers such as accountants or legal advisers.

Where we use data processors, we ensure that appropriate contracts and safeguards are in place to protect your personal data and to ensure it is only processed in accordance with our instructions and applicable data protection laws.

We may also share your data with other parties acting as independent controllers where legally required, such as regulators, law enforcement bodies, local authorities, or courts, or where necessary to establish, exercise, or defend legal claims.

International Data Transfers

Some of our service providers or their systems may be located outside the United Kingdom or may process data in other countries. Where your personal data is transferred outside the United Kingdom or the European Economic Area, we take steps to ensure an adequate level of protection, such as using standard contractual clauses or relying on other recognised transfer mechanisms permitted by data protection law.

How We Protect Your Data

We take appropriate technical and organisational measures to keep your personal data secure. These may include using secure systems and devices, restricting access to personal data to those with a legitimate need to know, training staff on data protection responsibilities, and reviewing our security arrangements on a regular basis.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions. These include the right to request access to the personal data we hold about you and to receive a copy of that data, the right to ask us to correct inaccurate or incomplete personal data, and the right to request that we delete your personal data where there is no good reason for us to continue processing it.

You also have the right to request that we restrict the processing of your personal data in certain circumstances, such as where you contest its accuracy or object to our use of it. You may have the right to data portability, allowing you to obtain and reuse your personal data for your own purposes across different services in a structured, commonly used, and machine readable format.

Where we rely on legitimate interests as a lawful basis, you have the right to object to that processing based on your particular situation. You have an absolute right to object to the processing of your personal data for direct marketing purposes at any time.

If you have given consent to specific processing activities, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.

Exercising Your Rights and Contacting Us

If you wish to exercise any of your rights, or if you have questions or concerns about how we handle your personal data, you can contact Waste Clearance Putney using the contact details provided on our main communication channels. We may need to verify your identity before fulfilling certain requests to protect your privacy and security.

You also have the right to lodge a complaint with the relevant supervisory authority for data protection if you are unhappy with how we have used your personal data. We encourage you to contact us first so we can try to resolve any issues directly.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or the way we process personal data. Any updates will be made available through our usual communication channels, and we recommend that you review this Privacy Policy periodically so that you remain informed about how we protect your personal data.